Last Updated: July 27, 2026

1. General Policy

All sales are final. Because our products are research compounds that require specific storage and handling conditions, we do not accept returns or exchanges under any circumstances.

2. Damaged or Incorrect Orders

If your order arrives damaged, or you receive the wrong item, contact us within 48 hours of delivery at support@amineralabs.com with your order number, photos of the damaged or incorrect product and packaging, and a brief description of the issue.

Claims submitted after 48 hours of delivery will not be eligible for a replacement. We reserve the right to request additional verification before issuing one.

3. Refund Method

Approved replacements are fulfilled by reshipping the correct product at no charge. If a replacement isn’t possible, a refund will be issued via the same payment method used for your original purchase within 5–10 business days of approval. Shipping fees are non-refundable.

4. Discretionary Refunds & Processing Fees

In the rare case that a refund is issued at our sole discretion outside of the circumstances described above, the refund amount will reflect the original payment minus any non-recoverable third-party processing fees (e.g. PayPal, Cash App, Venmo, or other payment platform fees). These fees are charged by the payment processor and cannot be returned to us, so they’re not included in any refund issued. By placing an order, you acknowledge and agree to this policy.

5. Cancellations

Orders may be cancelled for a full refund only if requested before the order has shipped. Once a shipping label has been generated, the order cannot be cancelled. To request a cancellation, email us immediately after placing your order.

6. Contact

For questions about this policy, contact us at support@amineralabs.com. Please include your order number in all correspondence.